Imaged & deployed existing and new computers, Migrate users from Windows 7 to Windows 10, Office 2016 and in accordance with deployment process.Installed, configured and troubleshooted Office 365 remotely or at user desk. Provided day-to-day technical support (hardware & software) to employees involved in the refresh process via phone, using remote software and at user desk.Interacted with end users in a courteous and professional manner, communicating highly technical information to both technical and nontechnical personnel.I provided support for setting up meeting with WebEx, NetMeeting and others conferencing tools.I followed up with users on specific inquiries or requests to ensure satisfaction.I added workstations, created new user’s accounts, and reset existing accounts on Windows Server domains thru active directory console.I was a support for Walgreens Next Gen roll-out. Next Gen is Walgreens’ latest Enterprise Solution being implemented chain-wide via remote software and phone.• I utilized Active Directory admin tools for Windows 7 on Windows 2008 domain server for modifying user accounts, creating new users, user’s access on file shares or print servers and deploying group policy to OU.