-Utilized Python for automation, monitoring, and troubleshooting to contribute to overall system stability, reliability, and efficiency.

- Implemented Observability, Monitoring, Alerting, and Capacity Planning for all tech services following best practices.

- Collaborated with feature teams to ensure correct monitoring, safe and secure change delivery, and resilience.

- Led and participated in troubleshooting complex incidents and problems.

- Ensured the stability and consistency of the customer journey across all microservices and 3rd party dependencies.

- Contributed to the team's strategic goals, focusing on observability, developer velocity, and product reliability.