A former Call Center Associate with almost 5 years experience and was fully trained at PCCI ( Philippine Call Center Academy ) even before employment. I have completed the Rural Impact Sourcing Technical Training that focuses on digital marketing, E-commerce, Web Development, E-mail Marketing and Social Media Marketing. I know how to develop a website and help with the digital marketing. Previously employed at Convergys Corporation and handled SPRINT account which is located at BANAWA CEBU CITY. During the period of employment, I was able to attend variety of training such as handling irate customers, customer service, settle and process payment arrangements, driving Sales, technical skills, handling conflicts and pressures especially situations that arise during a call, time management and multi-tasking, active listening and empathizing, personality development, studied American culture, American pronunciation and more. Since I was a performing agent the year I was hired by the company, I received a merit increase the following year for qualifying in the company’s criteria. I was with callcampcompany inc. for a year and was able to handle FOOD and BEVERAGE account which is Singapore based. I was with Amazon as a Customer Service Representative and handled several tasks which include managing emails in Amazon Seller Central and Zoho. Also, manage customer’s reviews, seller feedbacks( keeping it 100%), handle complaints, process refunds, replacements and deliver excellent customer service at all times.