* Performed different roles over the span of the career i.e. Field Researcher, field supervisor, Call Center Agent , Project Leader , recruiter & transcriber .
* Provides on-site and/or telephone support (e.g., Client inquiries, requests for ad-hock reporting assistance, advice on analytic methods)
* Attending meetings with clients and updating process from time to time* Providing technical support to my team* Coaching and mentoring of my team members
* Job allocation and scheduling commissioned jobs within the team* Maintaining various clients reports and participate in client meetings regularly
* Involvement in project briefing meetings with the Research team* Ensuring Data Capture as per the requirement and need to check the data before delivering to analysis teams
* Delivering high-quality results and ensuring profitability of projects managing various multi-country tracking & ad-hoc studies,
* Fieldwork management and handling of panel care queries* Performance monitoring & measurement, providing constructive feedback delivering data processing service, including Review and feedback on questionnaire,
o Scripting and quality checking on online links,
o Data exports, data validation & manipulation,