? Key Achievements? Hold the credential of managing the creative Writing for Social Media Posts (Branding). Facilitating Social Media Strategy, Planning, Campaigns, and Posting, for various brands, Social Media Analytics for various brands – Weekly, Monthly and Quarterly Reports, Social Paid Marketing Campaigns, Contests and Competitor Analysis and Influencer Marketing – Collaboration with Bloggers and Influencers for various lifestyle, food and tech brands. Strived to put across the brand message effectively by planning & carrying out the right brand communiqué for effective brand communication ? Providing thought leadership, influence and hands-on engagement in order to develop, direct and implement the innovation culture for Social Media Listening & Management solutions, resulting in best in class solutions that meet global customers’ needs. ? Instrumental in finalization of project requirements and resource planning and playing a key role in strategic planning to assure achievement of agreed to functional and business objectives. ? Responsible for responding to RFI, RFP, statement of work and process development. Improving and customizing social media listening capability for internal and external client. ? Creating Proof of Concepts, Pilot projects and Proposal scoping for prospective clients. ? Providing consultancy services to clients by identifying the opportunities, business models/approaches, whitespace/gap analysis, and influencer engagement models. ? Creating & designing strategies for Social Media. ? Managing key accounts with focused approach and nurturing relations with them for productive business relations. Resolving customer issues, providing first time resolution and handling escalated issues. ? Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.