Dispatcher
• Answering inbound calls from customers and carriers
• Checking rates of transport for specific route from one state to another
• Checking availability of transport for specific route
• Processing payment over the phone using master card and visa card
• Doing outbound calls for booking confirmation
Tools used:
• Nationwide App
• Polycom
• Skype
• Zopim
• Zendesk
• MS Outlook
Subject Matter Expert
• We are also called SST (Supervisor Support Team)
• Giving out patient’s benefits and eligibility for medical insurance such as Dental and
Vision(United Healthcare Group)
• Checking claims such as payments, denials and additional requirements needed.
• Ensures good customer’s satisfaction.
• Providing good quality assurance.
• Taking in Supervisor’s Call.
• Assisting newly hire agents.
• Creating PowerPoint Presentations for new updates about the product
• Data entry
• Creating action plans for the whole LOB.
• Sending emails to clients.
• Product specialist.
• Creating spreadsheets for escalated calls
• Huddle with clients
• Doing MS works (excel, power point, word, outlook)
• Supports the whole LOB/Account.
• Team Leader Training 101
Tools used:
• Citrix
• Siebel
• Qfiniti (Recordings Data base)
• AS400 (Dos based system)
• Avaya
• Microsoft Office (PowerPoint, Word, Excel)
• Wordpress