Commercial Real Estate Acquisition, Management, Senior Living Consulting 20 years experience leading sales organizations, market intelligence, program management, client services, account management, multichannel optimization, sales, leasing, goal setting, investment analysis presentation, marketing, strategic guidance, client education and team coaching. Specializes in client experience, business process re-engineering, business requirements development, customer relationship management and organizational analysis. Has led multiple teams in the successful development and implementation of new business models, new desktop applications, and new self-service channels.