#Dropshipping #Professional #Shopify #Shipping
Always Online (24 hours)
I have extensive experience in: Shopify (usage and development)
- HelpScout - ZenDesk - Gorgias - ReAmaze - Freshdesk - Zoho - GSuite - Outlook - Groove
(usage and customization)
15000+ tracked hours email customer support for Shopify,
105,000+ emails responded to
response template composition, SOP documentation, KPIs , Agent training & retention, Supplier/Shipping partner communications with MP3 Recording. Screencast video editing/tutorials.
What I do:
- Save a sale - Grab a sale - Get orders delivered - Get reimbursed by suppliers
Achievements:
- Successfully pulling 38 shipments (from China) out of customs hold in Los Angeles, CA (March 2017)
- Successfully holding complaints at bay for more than 500 customers affected by a 60 days shipping delay (only one charge back)
- Single- handedly managed 250- 500 emails a day on triple shift in a span of three months
- Successfully coached more than 20 new hires who later became top rated freelancers as
well.
- Obtained reimbursements from suppliers who failed to deliver.
Apps I use:
- Oberlo
- DSers
- AliExpress
- Conversio (resending of receipt to alternative email address)
- Aftership (monitoring shipping progress)
- Return Magic (monitoring returns)
- Shipstation
- ShipHero - replacement shipments, returns, refund
- recharge - subscriptions, autoship
- Smile.io ( monitoring rewards points program)
- Exportify - (Exporting of order using CV)
- Massfulfill (hundreds of tracking number fulfillment in a matter of minutes)
- Gobot customization
- Wheel.io ( managing the Spin- a - Wheel)
- Social Media monitoring - FB messenger response - FB comment response - Buffer Reply - hide negative comment - Competitor monitoring
- Asana
- Trello
- Slack
- Skype
- Zoom
- Email hunter
- Email permutator
- Contact Out
- Lead411
- Linked In
- Music Jam
- Gravit.io
- Voice to Text
- Inkscape
- Remove.bg
- Recharge
- Vimeo
- Screencast
Other skills:
Graphic design, music composition, data mining, transcription (image to text, voice to text), online research, podcasts creation, video editing (basic). GIF creation. Shopify Store Development with Logo Design.