I provide professional customer support services tailored for e-commerce and online businesses. With over 5 years of experience, I specialize in handling live chat, email, and ticket support using platforms like Gorgias, Intercom, and Crisp.
What I Offer:- Multi-Channel Support: Responding to customer inquiries via email, chat, and helpdesk platforms.
- E-Commerce Assistance: Manage Shopify orders, process refunds, and resolve product-related issues.
- Technical Support: Troubleshooting website or account-related concerns, particularly on Shopify and WordPress.
- Customer Satisfaction Management: Ensuring prompt, friendly, and solution-oriented communication to improve brand reputation.
- Data Tracking & Reporting: Utilizing Google Sheets and Forms to organize customer feedback and improve service processes.
I am highly adaptable, tech-savvy, and customer-focused, ensuring a seamless and professional experience for businesses and their customers. Let’s work together to create exceptional customer experiences that drive loyalty and satisfaction.