With over 3 years of experience managing Amazon Seller Central accounts for FBM and FBA, eBay, Woocommerce, Shopify, and Walmart, I have developed a diverse range of skills including account management, customer service (chat/email), 3PL coordination, Supplier Acquisition, PLUS general administration, and executive assistance.
1. In terms of account management, I am well-versed in setting up and monitoring listings, uploading EBCs, monitoring sales, orders, account health, VOC, A-Z claims, managing cases, etc.
2. As for customer service, I am proficient in communicating with customers via email, Amazon Seller Central, and eDesk, investigating and resolving complaints, processing, and monitoring orders, following and updating SOPs, and coordinating with 3PLs for any late orders or other requests.
3. In terms of 3PL coordination, I have established strong relationships with 3PLs from China, Germany, and the US, discussing orders, shipments, and other requests as needed. I am also proficient in using 3PL-specific systems such as Shiphero and ShipHype (for the US) and Ysell/FBX (for Germany).
4. In addition, I have experience in general administration, including reviewing timesheets and processing salaries, leading projects and teams, interviewing and hiring VAs, conducting weekly meetings, preparing task updates for executive meetings, and using project management systems such as Click up and Todoist.
5. As an executive assistant, I am skilled in updating calendars, web-checking flights, conducting research, performing data entry, and managing emails.
My experience with Amazon for both FBA and FBM is extensive, having worked with start-up clients and those with established businesses. I have learned various systems and strategies that can be applied to your business.
Prior to my Amazon experience, I worked in the government and an international project for 6 years as an admin and technical associate. I help to conduct various trainings and prepared/analyzed reports.
If you're interested in my services, please let me know so we can schedule an initial 15-30 minute call to discuss your project and how my skills can benefit you. This call will be free of charge.