My strengths and qualifications are an ideal match for an effective Virtual Assistant/ customer service representative/Technical support and will definitely bring immediate value to your company's 1st line of defense. 4 years of relevant experience has brought me to telecommunications, satellite TV, e-commerce, Internet-based TV cable, and VOIP line. I am organized and have a willingness to learn more for the company. **For any other tasks, I am a self-starter and I'll make sure to figure out how to learn the process faster! -Up-selling -Technical support (Basic mostly internet, hardware issues) -Billing -Warranty support -Dropshipping -Order management -Phone handling -Deescalation -Multi-tasking -Positive scripting -Phone handling -Critical thinking As a freelancer, I've tried working for multiple clients within 2 years, I've handled E-commerce, Real estate, and did multiple projects like data entry, graphic design. Tools I'm familiar with: *CJDropshipping website *Base camp *Orderies *Stripe *Shopify *Zendesk *Time doctor *Ring central *G-Suite *Google docs *Microsoft Office *CRM's(Most companies I have been with used their own internal software or their own website with CRM features) *Company knowledge base *Company VoIP lines *ERP tools for E-commerce *Upwork app *G-suite *Amazon *Mojo Dialer(basic knowledge) *Adobe Photoshop, Adobe Illustrator, Adobe Premiere, and Adobe after effects *Canva Equipment that I have: * Desktop equipped with an AMD Ryzen 5 2600 dual-core processor and 16GB RAM Desktop computer *Back up laptop with an Intel i3 processor and 8GB RAM *Noise-canceling headset *Two internet connection (1 DSL and 1 Fiber connection) I can work 40 hours a week or less in any time zone.