My strengths and qualifications are an ideal match for an effective Virtual Assistant/ customer service representative/Technical support and will definitely bring immediate value to your company's 1st line of defense.
4 years of relevant experience has brought me to telecommunications, satellite TV, e-commerce, Internet-based TV cable, and VOIP line. I am organized and have a willingness to learn more for the company.
**For any other tasks, I am a self-starter and I'll make sure to figure out how to learn the process faster!
-Up-selling
-Technical support (Basic mostly internet, hardware issues)
-Billing
-Warranty support
-Dropshipping
-Order management
-Phone handling
-Deescalation
-Multi-tasking
-Positive scripting
-Phone handling
-Critical thinking
As a freelancer, I've tried working for multiple clients within 2 years, I've handled E-commerce, Real estate, and did multiple projects like data entry, graphic design.
Tools I'm familiar with:
*CJDropshipping website
*Base camp
*Orderies
*Stripe
*Shopify
*Zendesk
*Time doctor
*Ring central
*G-Suite
*Google docs
*Microsoft Office
*CRM's(Most companies I have been with used their own internal software or their own website with CRM features)
*Company knowledge base
*Company VoIP lines
*ERP tools for E-commerce
*Upwork app
*G-suite
*Amazon
*Mojo Dialer(basic knowledge)
*Adobe Photoshop, Adobe Illustrator, Adobe Premiere, and Adobe after effects
*Canva
Equipment that I have:
* Desktop equipped with an AMD Ryzen 5 2600 dual-core processor and 16GB RAM Desktop computer
*Back up laptop with an Intel i3 processor and 8GB RAM
*Noise-canceling headset
*Two internet connection (1 DSL and 1 Fiber connection)
I can work 40 hours a week or less in any time zone.