>>Drop shipping: Shopify, CHQ, Oberlo, Aliexpress, Zendesk, Help Scout, Asana & Google Docs >>Process Orders and payment >>Process refunds, exchange, cancellations. >>Answer customer inquiries, request and complaints through email with the use of Zendesk, Help Scout and Facebook Messenger >>Update customers on the shipping information and give tracking numbers for reference >>Communicate with the vendors about late shipment, damaged product, wrong tracking number or shipping address. >>Import products from Aliexpress to Oberlo, then edit product information (product image, right tagging, pricing, etc.) before pushing the items to Shopify. >>Keeping track of daily activities through Google docs to monitor the business. >>Monitor and filter negative or off comments on the Facebook Page. Continuously engage with the customers leaving good comments about the product and encourage them to share with their friends and relatives. >>Manage reports coordinated daily to the client