I am Gladys, an experienced Inventory Management Senior Specialist (Non Voice) from an Industry where English Language is best expressed and written. I have been working in office-based, Business Process Outsourcing (BPO) Industry for almost 11 years and I gained strong skills in Research, E-mail, and Phone support. I was able to maximize my skills when I was a Level 2 Applications Analyst for Equity Edge Software for a US based Financial / Brokerage Company. Part of my job was to handle escalated calls and I also acted as a Client Services Manager where I was the contact person of the Corporate Clients to resolve their Applications issue in their Equity Edge Software. I gained additional skills in strong Client relations, phone etiquette, product trainer, excellent written and verbal communication skills, solid Research and e-mail management, proficiency in Microsoft Office including power point and excel; been independent worker, quick learner and keen attention to detail, the ability to multi-task numerous projects. Before handling Escalations, I worked as a Financial Service Representative for a US Bank/Brokerage Firm. My role was to receive inbound calls from Retail clients providing Bank services such as opening account, money transfer, wire transfer, account/transaction review, fees mortgage and account closure. My recent job was with the same Industry (US Based Bank/Financial Institution) where I do both phone support and Inventory Management (non voice). My important role was to file a Claim/dispute, do thorough research on the account in support of denying or approving the claim. Along with the decision was to add/notate full documentation and evidences on the claim. I have software knowledge on Face book, Instagram, Google, SHOPIFY, EBay, Amazon Seller central, Google Sheets and Gmail. I also have relevant experience in social media marketing for health products and Real state.