An individual with proven time-management skills developed from ongoing full-time employment who is able to work confidently with diverse cultures and situations in which cultural awareness and appreciation are integral. With maturity and practically experienced in Property Management with different OTA platforms such as AIRBNB, Booking.com, HomeAway. Primarily dealing directly with guests using guest communications such as SmartBnb and Guesty, as well as guest booking administration and sales such as: I also have experienced in handling an e-commerce account - an online modest fashion marketplace and a Rug/Carpet company as their customer service representative. I handled email support, answering phone calls, making follow-ups, process refunds, sending replacements when necessary, and answer customer's inquiries.