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Administrative & Secretarial Customer Service & Account Management

Ecommerce Automation Drop-shipping

$5/hr Starting at $350

  • Order processor and Inventory management – Securing and fulfilling orders upon customer request and checking stock availability, ensures customer orders are properly prepared and delivered to the right place with accuracy and reliability to increase customer satisfaction that leads to more sales.
  • Product listing and researcher - Listing and providing approximately 100-200 items daily on the store which consist of winning items that boost sales in store with 5% - 30% ROI on winning items. 
  • Customer Service (Chat support) – Proactively managed and resolved customer concerns resulting in a high satisfaction 

    rating.

  • Team Leader – Supervised a team of 15 members. Regularly conducted individual assessments and facilitated 1-on-1 training 

    sessions to improve performance metrics.

About

$5/hr Ongoing

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  • Order processor and Inventory management – Securing and fulfilling orders upon customer request and checking stock availability, ensures customer orders are properly prepared and delivered to the right place with accuracy and reliability to increase customer satisfaction that leads to more sales.
  • Product listing and researcher - Listing and providing approximately 100-200 items daily on the store which consist of winning items that boost sales in store with 5% - 30% ROI on winning items. 
  • Customer Service (Chat support) – Proactively managed and resolved customer concerns resulting in a high satisfaction 

    rating.

  • Team Leader – Supervised a team of 15 members. Regularly conducted individual assessments and facilitated 1-on-1 training 

    sessions to improve performance metrics.

Skills & Expertise

Correspondence ManagementCustomer SatisfactionCustomer ServiceE CommerceInventory ManagementManagementOrder ProcessingSales

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