I am a Professional, having an experience of 8 years in various industries i.e Customer service support, Logistic & E-commerce, where i handled the entire operations and was been a part of customer satisfaction team. I played a key role in increasing the Ecommerce business by getting them on board. Roles & Responsibilities:- • Giving fully support to customers via calls & email. • Handling escalations. • Manages drop-ship orders that ship directly from US warehouse to customer. • Listing products on marketplaces such as Amazon , Ebay , Shopify and Walmart. • Listing products on website. • Order processing on the marketplaces. • Notable achievement: relationship management with customers. • Responsible for inventory control, customer contact, refunds, cancellations, and more. • Revised, created and implemented efficient procedures to streamline production. • Co-ordinated with inventory and shipping department in order to get the products in time for fulfilling orders. • Traced orders to ensure that they have arrived at their destination. • Updated current order status on panel. Not only that i will complete this project with 100% quality. Not last but the least if you hire me i wont let you down.