As a Senior Analyst at one of the largest E-Commerce companies in the Philippines, I have extensive experience in providing top-notch customer service across various channels, including chat, email, logistics, and calls. In particular, I have spent 2 years in the Return and Refund department, further refining my skills and knowledge in this area. This broad range of experience and expertise positions me as a well-rounded and capable virtual assistant, capable of handling a wide range of tasks and delivering exceptional results for employers. I am confident in my ability to provide high-quality service and look forward to the opportunity to demonstrate my capabilities.