I’ve been a Guru or eCommerce Website specialist to a well-known company for more than a year. I am also managing product inventory, description, variants, prices, etc., and theme basic customization. I am providing first-level support, assisting customers with general and software related queries, instructing users on how to use new features, and troubleshooting issues that have been reported. Coordinating and resolving incidents and, when necessary escalating them to the development team.