Post title : employee services
directorate : resources
division : human resourses and organisational devlopment
team : employee services
location : india
MAJOR PURPOSE OF POST: To develop, implement and lead an effective, efficient and highly customer focused Employee Services Centre for the Council.
CORPORATE RESPONSIBILITIES AND OBJECTIVES Contribute to the strategic management of the Directorate and promote and represent the work of the Council and our partner agencies; Manage operational services in order to achieve improved performance and a culture of continuous improvement and encourage creativity and innovation in service delivery; Manage services in line with the Council’s performance management framework ensuring effective planning and monitoring of performance and providing accurate performance measurement as required; Place the customer at the heart of service delivery promoting a high standard of customer care and service delivery and deal with complaints in accordance with the council’s customer care and complaints policies; Participate in the development and introduction of policies, procedures and practices; Analyse and review service objectives and policies regularly; Contribute to the development, implementation and monitoring of the Service Plan and Action Plans; Plan, manage and control operation budgets ensuring that services are provided cost effectively. Accountable to the Head of Service for ensuring that the budget is effectively controlled within the cash limits available; Maintain awareness of changes in the external environment which will affect the service, including national and local trends, legislation and policy change; Prepare strategic plans/reports as appropriate and ensure that all plan and reports are written to a high standard ensuring that corporate requirements are met;.
Attend and contribute to meetings of the Cabinet, Scrutiny Committees and other Council meeting as necessary; Implement and comply with all corporate plans and strategies including the Human Resources Strategy, Workforce Plan, Corporate Plan, Communications Strategy, Medium and Long Term Financial Plans. Ensure compliance with the Council’s Financial Regulations, Standing Orders, Policies and Procedures To implement the principles of the Council’s Equal Opportunity Policy whilst carrying out the above duties To adhere to Health and Safety legislation / relevant Council policies and procedures and to take reasonable care for the health and safety of yourself and other persons who may be adversely affected by your acts / omissions.