About me:I have over 10 years' of experience in the field of writing. I am ITIL certified. I have worked as a Content Developer, Instructional Designer, Curriculum Developer, Technical Writer, and Senior Technical Writer cum Trainer. I have lead teams. I have created and maintained various user guides, tri-folds, and work instructions for varied domains - IPC (Incident, Problem and Change Management) tools, Statistics, Financial etc. I deliver training sessions for the global audience via web and phone conference on IPC tools. Snapshot Summary:In the course of my career, I have worked as a:--Senior Technical Writer and Tool trainer (ITIL V3 certified) for the development of user guide documentation and global training purpose. --Senior Technical Writer for the development of Trading/Investment related documentation. --Curriculum Developer for the development of training materials and e-learning courses.--Engineer/Technical Writer – Documentation for the development of spec