I am a good trainer on the for customer care services of tata sky, bank credit card process and licious food supply . Trained the associats to get good coomunication skill on product and process.
We were conducting training for 30 members as one batch for the product . Each associate will be monitored after session by doing test and role plays. there will be a recapping after each session.
the understanding level of each person will differ so the we will explain the session with some concept related to the session