I have been working as a General Manager for more than 2 years and have developed impeccable leadership and team management manners, and an ability to deal with any kinds of employee. I am accustomed to working on multiple projects simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives.
My duties included managing a team of 15 employees for email, chats and calls and at the same time take over escalated cases and do daily reports at the end of each day.
My experience as a General Manager has helped me improve my skills in leadership, allowed me to gain organizational skills, and has provided me with extensive knowledge of how to deal with different personalities and abilities. I also strengthened my ability to upsell services and goods to potential clients while handling escalated calls.