I have been working as an email support specialist for almost 6 years now. The experience includes me handling Tier 1 and Tier 2 Level of Support to handling a team of 4-8 agents. My experience and skill ranges from basic secretarial works, basic data entry to doing customer service (email only) to order processing to doing a bit of webmaster jobs like simple wordpress installation via cpanel and some instruction on email marketing using GetResponse. I am experienced in Zendesk, DeskPro and Kayako Helpdesks. For Order processing, I am experienced in Magento, Shopify, Superfast cart, 1shopping cart.