Customer email support has a unique edge over other non voice process channels. It’s a preferred medium of B2B communication and a convenient channel for those who prioritize accurate information over real-time assistance. Beyond this advantage, email support can be utilized to keep the consumers in the loop with the latest developments of product delivery, to resolve technical issues with detailed responses, or while cross-promoting a service.
Email is one of our core non voice process offerings. Our email support team consists of experienced agents, all trained to respond to a large influx of emails promptly and accurately in a user-friendly language. When you outsource email support services to us, we keep query resolution time to a minimum with our 24x7 support and help your business save money by reducing telecommunication charges.
Service Offering:
- Order Support : From product queries to order delivery, with our highly scalable email support service, you can keep the customers in sync with the latest updates related to their orders.
- Query Management: You can effectively manage a large volume of queries when you outsource email support services, reducing the burden on other channels.
- Data Collection: Our email support can be deployed to gather highly target actionable marketing insights.