I have four years experience doing email support for a business specializing in e-commerce.The following is my work history: Phone and Email Customer Support (Trixan Body, Trixan Pet, and Pet Shed) with the following responsibilities: 1.) Answering customer inquiries from Australia, UK, and US 2.) Order processing 3.) Payment processing 4.) Order cancellations 5.) Amending orders 6.) Proper email etiquette and English grammar usage using Kayako 7.) Updating spreadsheets for customers' store credits and other warehouse inventory related information 8.) Writing product-related articles