ERP Application Support mainly on Navision  and Web services.  Computer training and other application support

•    Plans and performs business process analysis of non-routine or major business activities and functions.

•    Performs full performance level professional work analysing, refining and documenting the business requirements of customers included in the development, implementation and production of integrated Enterprise Resource Planning (ERP) systems. 

•    Creates functional and technical specifications for ERP systems to meet business requirements, while ensuring the integrity of the technical design process. 

•    Serves as a technical expert on all business requirements and information needs of customers.

•    Contacts and works with Developers team to resolve software issues with delivered functionality.

•    Identifies security and application access needs for customers; develops or assists with the development of security definitions and profiles; assists with the maintenance of security authorizations.

•    Coordinates and participates in the planning, development, and implementation of ERP systems to align solutions with a customer’s needs and business requirements.

•    Plans, develops, and executes system regression, integration and acceptance testing.

•    Creates ERP systems documentation (including as-is/to-be process documentation); develops and writes training documentation and trains customers.

•    Advises customers on best practices, application customizations and interface strategies. Designs customizations where needed in collaboration with the customer and the technical team.

•    Utilizes Generic tools to analyse and manage data.

•    Provides guidance to lower-level ERP staff, which includes performing work reviews and performing project management duties.