ERP Application Support mainly on Navision and Web services. Computer training and other application support
• Plans and performs business process analysis of non-routine or major business activities and functions.
• Performs full performance level professional work analysing, refining and documenting the business requirements of customers included in the development, implementation and production of integrated Enterprise Resource Planning (ERP) systems.
• Creates functional and technical specifications for ERP systems to meet business requirements, while ensuring the integrity of the technical design process.
• Serves as a technical expert on all business requirements and information needs of customers.
• Contacts and works with Developers team to resolve software issues with delivered functionality.
• Identifies security and application access needs for customers; develops or assists with the development of security definitions and profiles; assists with the maintenance of security authorizations.
• Coordinates and participates in the planning, development, and implementation of ERP systems to align solutions with a customer’s needs and business requirements.
• Plans, develops, and executes system regression, integration and acceptance testing.
• Creates ERP systems documentation (including as-is/to-be process documentation); develops and writes training documentation and trains customers.
• Advises customers on best practices, application customizations and interface strategies. Designs customizations where needed in collaboration with the customer and the technical team.
• Utilizes Generic tools to analyse and manage data.
• Provides guidance to lower-level ERP staff, which includes performing work reviews and performing project management duties.