Skills ________________________________________Technical ExpertiseOperating System: Windows 98, 2000, XP, Professional.Applications: Lotus Notes, Outlook, Nucleus, LATS, Citrix, People Soft, TBA.Microsoft Office: Access, Excel, Word, Power point, Adobe PhotoshopFunctional Area Auditing/Quality/PR________________________________________Quality Management? Maintaining a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations.? Ensuring performance standards are met by the team. Training & Development? Providing floor support to new hires during their burning period within the process to build process knowledge, reduce TAT and also achieve team as well as individual goals.? Developing need based training modules for developing multi skilled work force for cross utilization within sub processes for optimum efficiency.? Mentoring the new team members to come up the learning curve.Opera