I worked in British Telecom- Billing and Excel. My responsibilities: Worked in Complete Module Life Cycle and associated with all the activities in Modules Daily Work Allocation and load balancing Monitoring completion of the assigned task within the agreed TAT Prepare daily, weekly dashboards, production reports, accuracy reports. Prepare weekly SOP send to the manager and Onshore team Develop manuals for refresher training based on the client updates. Track errors in the team, conduct RCA sessions and assist team members in completing the task with the desired quality Handling process training for the new hires. Ensure that associates deliver on the responsibilities assigned to them on a timely manner Preparing Project status report & Project Maturity Report and Generating Management Information Report Backup for Team Lead.