Skill sets:
✓ Team Management ✓ Vendor Management ✓ End – to – End Process Management ✓ MIS and Data Analysis ✓ SLA Management ✓ Training and Development
Tools Proficiency: ✓ Excel - Advanced ✓ PowerPoint - Advanced ✓ Adobe Illustrator - Advanced.
Profile Description For Clinics (Medical BPO) : Primary responsibilities include call/mail conversion percentage/increase in footfalls and revenue generation targets. Managing Saas application Practo / Exotel IVR / Gupshup & Wati / Mailjet / Kylas CRM & Zenoti Salone Application and Google sheet management. Building-up SOP / SMS & Email Template for automated within CRM module.
Profile Description For Digital Record Management: Managing a team of 32 including 20 field staff and 12 back-office professionals updating digital & physical records. Reviewing MIS for Auditing records & Quality and RCA management.
Profile Description For Employee Background Verification: Focus on Client Acquisition and Development delivering quality audit as per TAT. Managing a team as a vendor for Employees Background verification process for various corporate entities. Managing interactions with multiple domestic clients pan India as per contract requirements.