A competitive Team Leader with a solid 6 years experience in the (BPM) Business Process Management industry. Started as an entry level customer care professional, promoted to a higher line of business after 3 months, then went on to be a Quality Assurance Specialist and handled a team as a competitive team leader thereafter. Commended consecutively with 0% team attrition rate. Have moved up 80% of the team members to higher Line of Business. An Employee of the Year awardee.