If you need someone who can self manage, work independently and is after for the success of your company, count me in. I worked with Microsoft Account for four years. With all the experiences and technicalities I had, these enable me to find other work easier as I was used to working with a complex task. Be it customer service via email, chat, or phone, you can rely on me. I was once technical support, customer service, and sales representative. I had experienced in troubleshooting Microsoft Office Softwares (Word, Excel, Powerpoint, Outlook) at a tier 2 level. I was a Subject Matter Expert who implements processes and policies to resolve internal issues. I was a team leader who coached and developed individuals.