Project Management and Implementation experience (10 years) • Conference support - Utilizing Qualtrics, responsible for creating, editing, monitoring and distributing confidential surveys to Directors (National) and maintaining confidentiality Learning and Development support virtual and classroom modality – interact with varous regions and vendors to assure attendees, materials and classroom set ups. Facilitate communication between vendors, MIL and Project Manager. Analyze reports with goal of identifying deviations and reporting and/or resolving issues. Follow up with MIL Track and expedite submission of compliance documentation utilizing L&D compliance guidelines. Customer Service (Fortune 100 corporations) Met or exceeded call handle times and protection plan sale goals. Proven ability to inquire and direct calls to appropriate departments. Multitasked across systems and applications, by comfortably navigating in a Windows environment. Utilized excellent verbal and written communication skills, and effectively prioritized and managed time