I can assist  Business owners to run their businesses through Lead Generation, Administrative tasks, CRM, Customer Support via email, chat, phones, Social Media Management, Appointment Setting, and Cold calling. I had been responsible for supporting US and UK customers and business banking clients when I worked in the BPO sector, as well as collaborating across all teams in handling a US Logistics account. Recently, I was onboarded as an Executive Virtual Assistance for an Australian Business owner who runs a Cleaning company. I was responsible for handling all office functions: lead generation, cold calling, email outreach, and setting up appointments. I was also supporting customers via phones, emails, and SMS to get the scope of work, sending quotes, following up on hot leads, booking appointments, coordinating with cleaners, updating Zoho CRM, invoicing, and Account Management.