Hi! I'm Rachel. I have been a Customer service Representative for US-based online shopping and Telco company. I am experienced in Email, phone, and chat support, along with order processing, changes, refunds, and complaints for the past 5 years. I have extensive with using Zendesk and TalkDesk and have extensive experience with Shopify. As a CSR, I developed great conversation skill and maximum patience in handling customers and have worked with different forms of customer service. I make sure that on their first contract, I am able to assist with whatever concern they have and provide them with a resolution that can surely guarantee their customer satisfaction. I take great pride in my services and providing the best in all areas. My goal is to join an organization where there are a lot of opportunities. To gain suitable experience that will enhance my knowledge and skills to become more competent in my field. I will provide an efficient and accurate service with all of my duties.