15 years experience in staff management and engagement, productivity increase, delivering a quality service, project design and implementation, team building, recruitment, implementing change, customer service, leadership, developing communication, delivering at pace, building capability, managing poor performance or attendance, developing strategies to combat fraud, problem solving, quality assessment, job design, role profile, developing staff, instruction writing, training, inclusion/fair treatment, proof reading, organisation, workflow, setting/delivering priorities, business plan, green efficiencies, tactical solutions and plans, risk assessments, engaging in charitable causes, decision making, business improvement and transformation, stakeholder inclusion, staff survey, values and culture, equality and diversity. CMI accredited