I reduce business risk and ensure a maximised return on your CRM investment by identifying the 20% of issues that generate 80% of the benefits, resolving marketing, sales and customer services challenges. An experienced CRM consultant and project delivery leader with a pragmatic customer-centric approach, proven delivery methodologies and extensive advisory and implementation credentials. I have delivered successful project results by: I have proven experience in both directly managing teams and consulting to clients at major consulting firms (Accenture, Wipro, Sopra Steria) for CRM advisory covering all major vendors: Salesforce, Dynamics, SAP, Oracle and others. I now operate independently, successfully delivering over 30 client engagements.