I am enthusiastic, reliable and hard working individual who has over 15 years of experience giving professional, efficient and high quality service in various industry and multiple roles. I have experience in Customer service assisting Indian and U.S. customers. I was trained at a large call center in India and served as Quality Analyst for 2 years. I am skilled in communicating with clients over phone and email. I have experience with Live Chat support and am eager to learn to use any new tool that get the job done well. I meet deadlines, and dont make promises I cant keep. I am a team player, but can steer the ship alone if need be. I look forward to working with you in providing excellent customer service and anything else you may need help with. I am good in MS Excel. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my work experience I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I am a full-time freelancer and can work Asian or U.S. business hours.