A veteran Customer Support Representative capable of reliable customer service. Currently working in a top US Self-Publishing Company as a Publishing Services Associate for more than 4 years, doing Inbound-Outbound Calls and Email support for authors who wants to publish their own books. Has successfully helped out hundreds if not thousands of authors be successful in publishing their book through my diligent work as their Publishing Associate. Usual problems include manuscript formatting issues, data entry, minor editing, copyright infringement issues among others. Also would get in touch with authors for one on one correction sessions for their book's design and layout. Had worked with author Eugene Brewer, author of the K-Pax series which was adapted into a Hollywood movie starring Kevin Spacey.