I have almost 3 years of experience in Customer Service assisting U.S. and Australian customers. I can provide e-mail, ticket and chat support and will do everything I can to delight your customers. I can also do content moderation. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. I can also say that giving the assistance beyond our customer's needs will give them a great experience and a positive outcome. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. Here are my previous job experiences: > Email/Chat Support Representative | iStaff.Ph > Email/Chat Support Representaive | Concentrix > Chat Support Representative | Motif intelligent Outsourcing Inc. > Content Moderator | Virtual Knowledge Workers Phils. Inc. May 2015 - February 2016 - I worked as a content moderator in one of the famous gay dating site. I review, moderate and approve all user-generated content that the user uploaded and posted on their profiles. I also managed the banned user process, track and remove previously banned users.