Customer Service Associate Technical Support Associate ? Processes enrollment of new customers and updates accounts of existing customers via phone – mostly inbound, but also does outbound if necessary for follow-ups. ? Answers to account-related queries or concerns – account status, bills/ charges and program education. ? Provides technical supports to existing customers with printer-related issues, specifically print quality. ? Processes ink replacement cartridges to customers who have print quality issues related to faulty cartridges.