I am highly experienced in the Customer Service industry. Previously a Team Leader for an Email and Chat Support campaign. My duties were to take escalated calls, perform coaching. Present daily, weekly, monthly, and quarterly goals/objectives for my team. I also have previous experience in e-commerce as an Amazon, Shopify, eBay, and Walmart expert. I have experience in Customer Service and e-commerce. I am very meticulous in my work and always give my 100% to my clients. I am proficient in CRM applications such as Zendesk, Salesforce, and Freshdesk. This experience coupled with an educational background in the field of Human Resource Management and Psychology has resulted in creating the most exceptional customer service skill set. I am reliable, trustworthy and someone who works off her own initiative, these qualities have helped me maintain long-term projects and it shows in the work that I produce for the clients I freelance for.