* Solid foundation of customer care and relations, with 6 years experience in the field * Excellent talent for using strategies to deescalate irate clients * Strong interpersonal skills, with the ability to relate and empathize with people of varying personalities and from all walks of life * Fluency in the English with excellent communication skills both in verbal and oral communication * Proficiency in numerous computer applications and software * Highly motivated and driven to achieve set goals and targets * Ability to maintain a calm and composed manner when dealing with potentially explosive client situations * Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work * Possess a fun and vibrant personality that customers find refreshing and appealing * Excellent leadership skills, with a unique talent for handling and resolving conflicts within the team * Great team player and excellent independent worker