I've been working as a customer service representative for 2 years. Managing reservations, complaints, payments, refunds and compalints. This work needs a full set of skills thats develops only in time. The enthusiasm and providing assistance is an innate quality of myself as a representative for years, when yourl express your love to talk is a big factor thats affects customer. Showing empathy in times of difficulties and stress is a secret to handle different types of customers. Positive thought is what a satisfying service makes with integrity and liability. The things that i put in my service are management, knowledge and process. Showing a natural way to interact and assurance of help than sounding business type.