I am a reliable, hard working experiences customer services professional having over nine years of experience pertaining to the services industry mainly banks, hospitals, and telecom companies. Some highlights of my experience and skills are as follows: Ensuring effective registration and resolution of customer complaints with TAT and in accordance with the service policy; Analyzing trends and frequency of complaints and recommending effective action plans to reduce them at a minimum level; Ensuring effective vendor management through proper maintenance of MIS; Preparing commission reports of Net-Banking transactions and billing to various companies and reconciling the Net - Banking transactions Coordinating nursing, consultancy, nutrition, housekeeping and other services in a large international hospital; Handling call center operations of a telecommunication company.