I am currently working as Senior Chat Support Specialist as I have a demonstrated history of working in the information technology and services industry. Skilled in Executive Support, Business Support System (BSS), Customer Support, WordPress, and Web Analytics. Strong information technology professional with a Bachelor of Technology (BTech) focused in Computer and Information Sciences and Support Services from Biju Patnaik University of Technology, Odisha. 1. Resolve customer queries and provide product related information via live chat. 2. Online work via Snap Engage, LiveChat Inc. and other various platforms. 3. Floor support to team members. 4. Create support tickets and assign it to the desired channel for post sales and troubleshooting issues. 5. Proper Disclosure of product and service information to the customers. 6. Documentation of chat related inputs as per standard operating procedures. Identification and escalation of priority issues.