I am a multi-skilled Customer Service Representative, primarily working in the Financial Industry. I have experience handling different accounts such as PayPal and Capital One. I am excellent at providing customer satisfaction, and I live for it.
These are the things that I can do and is great at:
- Customer Care
- Email Support
- Chat Support
- Admin Support
- Data Entry
- Data Management
- Order Tracking
- Payment Processing
- Online Research
- Disputes & Claims Handling
Apps, Tools, and Websites I use:
- Data (Google Sheets, Microsoft Excel)
- Documents (Google Docs, Microsoft Word)
- Communications (Outlook, Gmail, Slack, MS Teams)
- Voice Support (Softphone - Avaya)
- Creatives (Canva, Paint)
- Ecommerce (eBay, Shopee, Lazada
- Social Media (Facebook, Instagram. LinkedIn, Twitter)
If I'm a good match for you, then let's get it!
- Nikki