Why choose me?
✔️ I AM CLIENT-CENTERED: I put focus on providing value and the best quality of work for my clients in order to earn their trust. I always put myself in the client's perspective so I can learn and understand what they need. My client's needs go first before anything else.
✔️I VALUE RESPONSIVENESS AND COMMUNICATION: Communication is integral in any successful business. I make sure that I maintain an open line of communication between me and my client at any given time. This practice allows business continuity that is vital in customer retention.
✔️I ALWAYS FIND SOLUTIONS: In any business, problems and challenges always emerge. In difficult situations, I rise to the occasion and find a good solution to fix what can be fixed, address what needs to be addressed and make a reasonable compromise when needed.
✔️ I DELIVER: Assuring my client that they are only receiving nothing but the best service is my primary focus. I always think of what I can GIVE rather than what I expect to RECEIVE. I believe that I will reap the rewards of my hard work and passion if I continue to be the best in what I do.
✔️I VALUE RESPECT: A good relationship starts with mutual kindness and respect. I uphold these values in my everyday life; to always respect everyone I meet and treat them well like a good human does. I genuinely aspire to make my life of service to others.
*** As a seasoned CSR, I have expertise in ensuring that SOP's, processes, and workflows are executed and delivered effectively and efficiently. I make sure that clients are more than satisfied with the service they receive while maintaining a professional relationship with them. I am well-versed in the usage of various customer engagement software, which includes, but are not limited to, Zendesk, Google Suite, Microsoft Office, ClickFunnels, WebinarJam, Tagove, Limelight CRM, Infusionsoft, Grasshopper, Avochato, Slack, and Asana. Customers are indeed the bloodline of a successful business.
I can help you check or update your customer service procedures to maintain a high quality output within the department. I can also provide feedback on areas that may need improvement. If you need someone passionate about customer service to increase client retention and promote client happiness, let us talk!