✨My motivation is to help business owners deliver excellent customer service, and I can be your Awesome Customer Service Representative✨ I'm a naturally friendly person 😊 who genuinely loves assisting customers. I worked in the e-commerce business for three years, and here's what I do:

 ✔Answering tickets/emails through Zendesk/Freshdesk/Outlook/Gmail 

✔Modifying orders on Shopify/Shipmonk/ShipStation as per customer request. 

✔Tracking package 

✔Processing refunds based on policy 

✔ Processing returns and exchange 

✔Data Entry, Google Docs, Google Forms, and Spreadsheet 

✔ Escalating ideas, improvements to team 

✔ Social Media Management - Scheduling Posts & stories 

✔ Social Media comment moderation 

✔ Facebook and Instagram engagements 

✔ Social Media Lead Generation 

✔ Contacting and importing products from Alibaba 

Below is a recommendation letter from my former client for your reference:

https://drive.google.com/file/d/1JSfg1yc1zgrE8Rwb5tlZrNswwn3_NGWG/view?usp=sharing

If you choose me, you can rest assured that your customers will be well cared for and receive excellent customer service. Let's talk about how my experience and skills can benefit you and your company. 

Best Regards! 

Henrix S.