My diverse career in customer support began when i was hired by Apple Computer's technical support department back in 2004, where my strong technical background helped to get me started in a quick manner. But we also got frequent education both in technical and customer relation subjects. I later worked as a Tier 2 advisor, meaning i basically took over or gave advice on more challenging calls. In total i have worked in the CS business for roughly 5 years. Our main work tool was the phone, but we also handled customer inquires through e-mail and chat. My average CSAT (Our monthly customer satisfaction) ranged between 85-100%. Thanks for reading!