With nearly a decade of experience in Customer Service, I am passionate about delivering exceptional customer experiences. My career began as a Technical Support Specialist with an Australian company, where I managed computer kiosk deployments across the country. I further honed my skills as a Phone Support Representative for a US mobile provider, resolving complex billing issues for users. The highlight of my career has been my role as a Customer Support Specialist (handling emails, chat, and text) and Subject Matter Expert for a dynamic US-based startup that linked customers with local service providers. I am proficient in Zendesk, Salesforce, Trello, and Slack. As a dedicated team player, I understand that the quality of my work directly influences my colleagues' success and our collective goals. I am committed to contributing positively to every team I am part of.